Comprehensive warranty
All our blinds, shutters and curtains are backed by a full manufacturer warranty covering materials and workmanship. Your investment is protected from day one.
Up to 5 years coverage
Warranty & aftercare
Looked after for life by the team who fitted it
Every Phoenix Blinds installation is protected by a comprehensive warranty and local, responsive aftercare. Questions, servicing or adjustments, we are just a call away across South Wales, Bristol and Bath.
- Full manufacturer warranty
- Perfect fit guarantee
- Local aftercare for life
Same family-run team, today and years from now
Our promise to you
Guarantees & warranties
Your peace of mind is part of the service, from the day we fit to the years that follow.
Perfect fit guarantee
Every window treatment is made to measure with millimetre precision. If the fit is not perfect after installation, we will make it right at no extra cost.
Zero-hassle rectification
Expert installation
All fittings are completed by our own in-house specialists, never third-party contractors. Clean, professional installation from a family-run team.
Family-run team only
Aftercare support
Local, responsive aftercare for the life of your installation. Questions, servicing or adjustments, we are just a call away across South Wales, Bristol and Bath.
Lifetime local support
Full warranty terms available upon request. Coverage periods vary by product type and manufacturer.
How we can help
Here for the life of your installation
Whether it is a small tweak or a bigger question, you will speak to a real person from our local team.
Adjustments
Something not hanging, closing or sitting quite right? We will arrange a visit and put it right.
Servicing
Years after fitting, our local team can take a look and keep everything working as it should.
Controls and how-to
Need a reminder of how your controls work? Just ask. We are happy to talk you through it.
Warranty questions
Not sure what your warranty covers? Contact us and we will explain it in plain English.
How it works
Aftercare in three simple steps
No forms, no call centres. Just a quick message to the people who fitted your home.
01
Get in touch
Call, WhatsApp or email our Newport-based team and tell us what you need. A photo helps if something looks wrong.
02
We arrange a visit
We agree a time that suits you and send the same team who know your home and your installation.
03
Sorted and tidy
We make the adjustment, test it with you, and leave your home spotless.
Looking after your investment
Simple care tips
A little regular care keeps your window treatments looking their best. These are general tips. Always follow any care label or guidance we gave you.
Blinds
- Dust regularly with a soft, dry cloth or a vacuum brush attachment.
- Spot clean marks gently. Avoid soaking fabric.
- Operate controls smoothly, without forcing them.
Shutters
- Wipe louvres with a soft, slightly damp cloth.
- Avoid harsh or abrasive cleaners that can mark the finish.
- Move the louvres gently using the tilt rod.
Curtains
- Vacuum lightly or shake out dust every few weeks.
- Check the care label before any cleaning, as linings and fabrics differ.
- Keep fabric clear of radiators and heaters.
Motorised
- Keep remotes and chargers somewhere safe.
- Make sure nothing blocks the blind or shutter when it moves.
- If a motor stops responding, contact us before attempting a fix.
Questions & answers
Warranty & aftercare FAQs
Straight answers about how we look after you after the fitting.
We provide full aftercare support for the life of your installation. If any adjustments are needed, during the warranty period or years later, simply contact our Newport-based team and we will arrange a visit.
All our blinds, shutters and curtains are backed by a full manufacturer warranty covering materials and workmanship, with coverage of up to 5 years. Coverage periods vary by product type and manufacturer, and full warranty terms are available on request.
Every window treatment is made to measure. If the fit is not perfect after installation, we will make it right at no extra cost.
Call or WhatsApp us on 07446 761627, email info@phoenixblindswales.co.uk, or use our contact page. Our team is available Monday to Friday, 9:00am to 5:00pm.
We support customers across Newport, Cardiff, Swansea, Bristol, Bath, Bridgend, Cwmbran, Chepstow, Penarth, Barry, Merthyr Tydfil and surrounding areas. Contact us to confirm coverage for your location.
Always. We test everything with you, remove all packaging and leave your home spotless.
Need a hand?
Talk to the Phoenix team
Mon – Fri, 9:00am – 5:00pm. Call, WhatsApp or email and we will arrange a visit that suits you.
info@phoenixblindswales.co.ukNot a customer yet? Book a free home measure and see the Phoenix difference for yourself.